Terms & Conditions

Effective Date: March 2026

Welcome to Umuguzi.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using Umuguzi.com, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our platform.

1. About Umuguzi.com

Umuguzi.com is a modern African ecommerce marketplace where users can discover, share, buy, sell, and auction products and services online. The platform operates as a multi-vendor marketplace, allowing independent sellers to list and sell products to buyers locally and internationally.

Business Information

Company Name: Umuguzi.com
Address: Kigali City, Rwanda
Phone: +250788217950
Email: info@umuguzi.com

2. Eligibility to Use the Platform

To use Umuguzi.com, you must:

• Be at least 18 years old

• Provide accurate registration information

• Agree to comply with all applicable laws and regulations

We reserve the right to suspend or terminate accounts that violate these Terms.

3. User Accounts

When creating an account on Umuguzi.com, you agree to:

• Provide accurate and complete information

• Maintain the confidentiality of your account credentials

• Accept responsibility for activities conducted under your account

Users must immediately notify the platform if they suspect unauthorized account access.

4. Marketplace Role

Umuguzi.com operates as a marketplace platform connecting buyers and independent sellers.

This means:

• Sellers are responsible for the products they list and sell

• Buyers are responsible for reviewing product descriptions before purchasing

• Umuguzi.com does not manufacture or own the listed products

However, the platform may monitor activity to maintain a safe marketplace.

5. Product Listings

Sellers must ensure that product listings:

• Are accurate and truthful

• Include correct descriptions and images

• Display correct pricing

• Comply with applicable laws

Umuguzi.com reserves the right to remove listings that violate platform policies.

6. Orders and Payments

When a buyer places an order:

• The buyer agrees to pay the listed price and any applicable fees

• Sellers agree to fulfill the order according to the listing details

• Payments may be processed through supported payment systems

Failure to complete transactions may lead to account restrictions.

7. Auction System

Umuguzi.com may allow sellers to list products through an auction system.

By participating in auctions:

• Buyers agree that bids are binding

• Sellers must honor the winning bid

• Auctions cannot be manipulated or canceled unfairly

Any misuse of the auction system may result in penalties.

8. Affiliate Program

Umuguzi.com provides an affiliate marketing system where users can promote products and earn commissions.

Affiliates must:

• Promote products honestly

• Avoid misleading marketing practices

• Follow all applicable advertising regulations

Violation of affiliate rules may lead to removal from the program.

9. Prohibited Activities

Users of Umuguzi.com are prohibited from:

• Selling illegal or counterfeit products

• Conducting fraudulent transactions

• Posting false or misleading product information

• Manipulating reviews or ratings

• Attempting to bypass platform fees

Violations may result in account suspension or permanent ban.

10. Returns and Refunds

Returns and refunds are governed by the Return Policy of Umuguzi.com and individual seller policies.

Buyers are encouraged to review seller return policies before purchasing.

11. Intellectual Property

All website content including:

• Text

• Logos

• Graphics

• Website design

are the property of Umuguzi.com or its licensors and are protected by applicable intellectual property laws.

Users may not reproduce or distribute website content without permission.

12. Limitation of Liability

Umuguzi.com is not responsible for:

• Product quality or safety

• Delivery delays caused by sellers or shipping providers

• Disputes between buyers and sellers

• Losses resulting from misuse of the platform

However, the platform may assist in dispute resolution when necessary.

13. Account Suspension or Termination

Umuguzi.com reserves the right to suspend or terminate accounts that:

• Violate these Terms

• Engage in fraudulent activity

• Repeatedly receive customer complaints

• Attempt to compromise platform security

14. Privacy

User data is handled according to the Privacy Policy of Umuguzi.com.

By using the platform, you agree to the collection and use of information as described in the Privacy Policy.

15. Modifications to Terms

Umuguzi.com may update these Terms and Conditions at any time.

Updates will be posted on this page and continued use of the website indicates acceptance of the revised Terms.

16. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of Rwanda.

Any disputes arising from the use of the platform shall be subject to the jurisdiction of the courts in Rwanda.

17. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Umuguzi.com
Kigali City, Rwanda

Phone: +250788217950
Email: info@umuguzi.com